Skilled Now
Communication Dynamics

From the moment we walk into the workplace each day, we are communicating with others. We talk. We listen. We write numerous types of documents, from email to text messages to reports and speeches. We “speak” without talking through our non-verbal behavior, gestures, and professional attire. How we communicate has a direct impact on our relationships with others and our ability to perform our jobs with confidence. The more skilled we are, the greater chance we have for personal and professional success.

In this course, you will become more aware of your communication style, including your body language, and how you affect others around you. You will also learn to use active listening skills, ask questions with purpose, assert yourself with confidence, and handle difficult situations.

The Communication Dynamics test covers knowledge and skills attainment of the following course objectives

Be more aware of your communication style
Use active listening skills to increase understanding and develop empathy
Ask questions using probing and paraphrasing techniques
Discover how your non-verbal messages communicate with others
Present your professional best
Handle difficult situations with more confidence
Build relationships through open and effective communication

Test Details

  • Status: Available

  • Languages: English

  • Length: 30 Questions, 75 minutes

  • Pass Score: 75%

  • <-- Click for Retake Policies

All tests undergo continuing psychometric and market analysis. The parameters are subject to change.

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Retake Policies

The retake policies vary based on the exam Provider rules. Click on the certification program for more information.

Skilled Now Career Path Certifications (SN-CPC)
  • If a candidate does not achieve a passing score on an test the first time, the candidate must wait 24 hours before retaking the exam.
  •  If a candidate does not achieve a passing score the second time, the candidate must wait 2 days (48 hours) before retaking the exam a third time.
  • A two-day waiting period will be imposed for each subsequent test retake.
  • There is no annual limit on the number of attempts on the same test.
  • Retake vouchers must be used within 60 days of the initial failed exam. If a retake was purchased, the retake voucher is sent by email after a failed exam.
  • If a candidate achieves a passing score on an exam, the candidate may take it again.