Customer Service Professional (SN – CS)
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Customer Service Professional
The Administrative Assistant will perform administrative and office support activities for a single manager, multiple supervisors, or team members. The primary objective is to support these co-workers by keeping them organized, on-schedule, and effective. The administrative assistant acts as an ambassador of the organization and exemplifies the company culture. Duties include fielding telephone calls, managing email, creating and editing documents, spreadsheets, reports, presentations, managing the calendar, and completing a variety of office assignments from their supervisor. Administrative assistants may help with overflow work from administrative and executive assistants and fill in for the office receptionist as needed.

The customer service professional must be passionate about caring for customers, organized, and able to thrive in a frequently stressful environment.
The SN Customer Service Professional certification test is weighted as follows:
This certification test covers the competencies and skills necessary to achieve success as a
Customer Service Professional
The Next Step to Earning the Title: Customer Service Professional
All tests undergo continuing psychometric and market analysis. The parameters are subject to change.