Skilled Now
Customer Service Professional

The Administrative Assistant will perform administrative and office support activities for a single manager, multiple supervisors, or team members. The primary objective is to support these co-workers by keeping them organized, on-schedule, and effective. The administrative assistant acts as an ambassador of the organization and exemplifies the company culture. Duties include fielding telephone calls, managing email, creating and editing documents, spreadsheets, reports, presentations, managing the calendar, and completing a variety of office assignments from their supervisor. Administrative assistants may help with overflow work from administrative and executive assistants and fill in for the office receptionist as needed.

The customer service professional must be passionate about caring for customers, organized, and able to thrive in a frequently stressful environment.

The SN Customer Service Professional certification test is weighted as follows:

This certification test covers the competencies and skills necessary to achieve success as a
Customer Service Professional

Category Weight
Customer Service Strategy and Concepts
Customer Service Mechanics
Customer Service Delivery
Workplace Essentials

Test Details

  • Status: Available

  • Languages: English, Arabic

  • Length: 60 Questions, 120 minutes

  • Pass Score: 75%

  • <-- Click for Retake Policies:

The Next Step to Earning the Title: Customer Service Professional

All tests undergo continuing psychometric and market analysis. The parameters are subject to change.

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Retake Policies

The retake policies vary based on the exam Provider rules. Click on the certification program for more information.

Skilled Now Career Path Certifications (SN-CPC)
  • If a candidate does not achieve a passing score on an test the first time, the candidate must wait 24 hours before retaking the exam.
  •  If a candidate does not achieve a passing score the second time, the candidate must wait 2 days (48 hours) before retaking the exam a third time.
  • A two-day waiting period will be imposed for each subsequent test retake.
  • There is no annual limit on the number of attempts on the same test.
  • Retake vouchers must be used within 60 days of the initial failed exam. If a retake was purchased, the retake voucher is sent by email after a failed exam.
  • If a candidate achieves a passing score on an exam, the candidate may take it again.