Skilled Now
Managing Workforce Engagement and Performance

Who is the best manager you’ve worked for? What made you choose that person? It’s no secret that employees who feel valued and recognized for their work are more productive, responsible, and motivated. This course will help managers and supervisors create more energized, loyal employees and maximize employee engagement. From coaching and mentoring to delivering feedback, and managing employee performance while keeping your workforce engaged, the tools provided here will help you to become a magnificent manager. You will be the person others think of as their best manager.

The Managing Workforce Engagement and Performance test covers knowledge and skills attainment of the following course objectives

Identify what keeps a workforce engaged
Understand the principles of motivation
Incorporate the skills of coaching and mentoring into your management style
Manage workforce performance effectively
Learn how and when to provide performance feedback
Create a motivational climate using various theories and techniques
Navigate the challenges of having difficult conversations with employees

Test Details

  • Status: Available

  • Languages: English

  • Length: 30 Questions, 75 minutes

  • Pass Score: 75%

  • <-- Click for Retake Policies

All tests undergo continuing psychometric and market analysis. The parameters are subject to change.

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Retake Policies

The retake policies vary based on the exam Provider rules. Click on the certification program for more information.

Skilled Now Career Path Certifications (SN-CPC)
  • If a candidate does not achieve a passing score on an test the first time, the candidate must wait 24 hours before retaking the exam.
  •  If a candidate does not achieve a passing score the second time, the candidate must wait 2 days (48 hours) before retaking the exam a third time.
  • A two-day waiting period will be imposed for each subsequent test retake.
  • There is no annual limit on the number of attempts on the same test.
  • Retake vouchers must be used within 60 days of the initial failed exam. If a retake was purchased, the retake voucher is sent by email after a failed exam.
  • If a candidate achieves a passing score on an exam, the candidate may take it again.